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Privacy Policy
Last updated: 14 September 2025
This Privacy Policy explains how Havant Tech Help collects and uses your information when you visit our website, contact us, or book a home visit.
Who we are
Controller: Havant Tech Help
Contact: Havant, Hampshire, United Kingdom
Phone: 07543 450130
Email: [email protected]
What information we collect
- Contact and booking details such as your name, address, phone, email, and service details.
- Messages that you send through our live chat, contact form, messaging apps, or email.
- Payment context such as amount and method. We do not store full card numbers.
- Device and usage data such as pages viewed, referral source, approximate location, and browser information collected by privacy friendly analytics.
- Log and security data such as IP address and user agent to prevent abuse and for troubleshooting.
We do not seek special category data. Please avoid sending it. If you include it in a message we will delete or minimise it.
How we use your information
- To provide services scheduling, on site diagnostics, and fixes.
- To communicate confirmations, reminders, and replies to your messages.
- To take payment and keep records invoicing, accounting, and tax compliance.
- To improve the site measuring which pages are useful so we can fix issues.
- To keep systems secure monitoring logs and preventing spam.
Legal bases under UK GDPR
- Contract to provide the service you asked for.
- Legitimate interests basic analytics, security, and running our business. We balance this against your rights and minimise data.
- Consent for optional cookies and for marketing messages where required.
- Legal obligation tax and accounting records.
How long we keep information
- Enquiries with no booking up to 24 months.
- Bookings and job records typically 6 years for tax and accounting.
- Chat or message transcripts up to 24 months unless needed longer for a job record.
- Analytics data usually 12 to 24 months depending on tool settings.
Who we share information with
We work with a small number of service providers who process data on our behalf. We only share what is needed for them to provide their services and they must protect it appropriately.
- Booking system to manage appointments and confirmations.
- Messaging platform to handle live chat and customer conversations.
- Automation service to connect systems and send notifications.
- Customer management to keep contact and job records.
- Email and SMS delivery to send messages and alerts.
- Analytics to understand site usage in a privacy friendly way.
- Hosting and backups to run our servers and store secure backups.
International transfers
Some service providers may process data outside the UK or EEA. Where this happens we use appropriate safeguards such as approved contractual clauses.
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Cookies and similar technologies
We use only the cookies that are necessary to run the site and optional analytics cookies if enabled. You can manage non essential cookies via the cookie banner. Blocking essential cookies may break parts of the site.
| Cookie category | Purpose | Type | Typical expiry |
|---|---|---|---|
| Session | Keeps your visit consistent during actions like booking | Strictly necessary | Session |
| Chat session | Remembers your conversation so we can continue where you left off | Strictly necessary | Up to 12 months |
| Analytics (if enabled) | Measures visits and conversions so we can improve the site | Optional | Typically 13 months or less |
| Admin opt out (if enabled) | Prevents counting admin or staff visits in analytics | Functional | Up to 1 year |
Our analytics are privacy friendly. We prioritise cookieless or minimal data collection where possible. If analytics cookies are used, they only run with your consent and we honour your choices.
Marketing
We focus on service messages. If we ever send marketing by email or SMS we will ask for your consent and you can opt out at any time. If we run ads, we record conversions on the booking confirmation page and respect your cookie choices.
Your rights
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data where it is no longer needed.
- Restrict or object to certain processing.
- Data portability for data you provided to us.
- Withdraw consent where we rely on consent.
How to exercise your rights
To exercise your rights, contact us at [email protected]. We may need to verify your identity. We aim to respond within one month.
Security
We use encryption in transit, access controls, server hardening, and regular updates. We limit access to personal data to people who need it to do their job.
Children
Our services are for adults responsible for a household. We do not knowingly collect data from children.
Changes to this policy
We may update this page to reflect changes to our services or the law. If the changes are significant we will provide a clear notice on the site.