Terms & Conditions for Services

Last updated: 14 September 2025

These Terms and Conditions apply to home visits, remote support, and any related services. By booking you agree to these terms. Nothing here reduces your statutory rights under UK law.

1) Definitions

  • We, us, our: Havant Tech Help.
  • You, your: the customer booking the service.
  • Visit: any on site or remote session delivered by us.

2) Booking and scope

  • Bookings are confirmed when we send written confirmation by email, SMS, or chat.
  • We diagnose and agree a plan before work begins. If new issues are found we will explain options and costs.
  • Quotes are valid for 14 days unless stated otherwise.

3) Prices, minimum charges, and payment

  • A minimum call out charge covers the first block of time and travel. Time beyond the first block is billed in fair increments.
  • Travel supplements may apply outside our core area. See the Service Area page.
  • Prices include VAT if applicable. Any change in taxes or supplier pricing may affect part costs until paid.
  • Payment is due on completion unless we agree otherwise. We accept Visa, Mastercard, Apple Pay, Google Pay, bank transfer, and cash. We do not accept American Express.
  • Late payment may pause further work or parts ordering. We may apply reasonable admin costs for debt recovery.

4) Deposits and special order parts

We may take a deposit for new clients, peak slots, or parts. Special order parts are prepaid and non refundable once ordered unless faulty. Title to parts remains with us until paid in full.

5) Cancellations, rescheduling, and no shows

Our notice windows and any fees are set out on the Cancellation and Refund Policy page. If we cannot gain access or you are not present within a reasonable arrival window, the minimum call out charge applies.

6) Access, safety, and your responsibilities

  • Provide safe access, parking information, and permission to work on the premises and equipment.
  • Have necessary passwords, Wi Fi details, and power cables available.
  • Secure pets and clear enough space to work near the router or device.
  • We may refuse or stop work where conditions are unsafe or unsuitable. Standard charges may still apply.

7) Data, backups, and privacy

  • You are responsible for keeping your own backups. We take reasonable care but cannot guarantee against data loss.
  • We may create temporary backups for working copies if helpful. These are deleted when the job is complete.
  • We process personal data as described in our Privacy Policy.

8) Parts, warranty, and workmanship

  • Workmanship on installation tasks is guaranteed for 30 days from completion.
  • Software configuration and tune ups include one targeted repeat fix within 7 days for the same issue on the same device and setup.
  • Parts are covered by the manufacturer warranty. If a part is faulty within 30 days we will handle the return or replacement and refit without extra labour charges. After 30 days, manufacturer processes apply and our labour may be chargeable.

9) What is not covered

  • External faults such as ISP issues, network outages, storms, or power problems.
  • Changes made after our visit including moved equipment, added devices, or software and firmware updates.
  • Malware or unsafe software installed after the visit, and reinfection from email, websites, or third parties.
  • Pre existing hardware faults, water damage, surge damage, batteries, and consumables.
  • Performance limits caused by building materials or incoming broadband quality.

10) Timeframes and estimates

Arrival windows and job durations are estimates. We will keep you updated and obtain approval if additional time or parts are required.

11) Liability

We will provide services with reasonable care and skill. If we fall short you may request repeat performance or a fair price reduction. Our total liability for a job is limited to the amount you paid for that job. We are not liable for indirect or consequential loss such as lost income, loss of data, or business interruption. Nothing limits liability for death or personal injury caused by negligence, or any liability that cannot be limited by law.

12) Third party services and software

We may recommend or configure services from ISPs, software vendors, or hardware suppliers. You are responsible for any third party contracts and licence terms. We are not responsible for outages or changes made by third parties.

13) Service area and travel

Coverage and supplements are shown on the Service Area page and at checkout. For larger projects we may quote outside our standard area.

14) Complaints

If you are unhappy, please email [email protected] with your name, address, visit date, and a short description. We aim to respond within two working days. Using our complaints process does not affect your statutory rights.

15) Changes to these terms

We may update these terms to reflect changes in services or the law. The version in force when you book will apply to that booking.

16) Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

17) Contact

Havant Tech Help, Havant, Hampshire, United Kingdom. Phone: 07543 450130. Email: [email protected]